Privacy Policy

We at QuillWord (the “Company”, “we”, or “us”) are committed to safeguarding the privacy of our customers. This Privacy Policy entails the way in which your Personal Information or Usage Information will be collected, used, shared, stored, protected or disclosed by our service (including https://www.quillword.com). This Privacy Policy applies to the mobile application or website developed by us in relation to services provided to you by the Company from time to time (“Services”). By using our Services, you agree to be bound by the terms of this Privacy Policy. If you do not accept the terms of the Privacy Policy, you are directed to discontinue accessing/using our application in any way. We strongly recommend that you read the policy carefully before proceeding with any transaction on our application.

The Information We Collect and Its Use

Account Information: Upon registration with QuillWord, we collect fundamental details such as your name, email address, and password. This information enables us to personalize your experience and deliver seamless services.

Do we process any sensitive personal information? We do not process sensitive personal information.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

Uploaded Documents: Documents uploaded to our platform are temporarily stored solely to facilitate our conversational document service. We do not employ your documents for any alternative purposes.

User Interactions: We gather data pertaining to your interactions with our services, encompassing the frequency, duration, and timing of engagements. This data aids in comprehending usage patterns, enhancing our services, and tailoring your experience.

Log Data and Device Information: Our servers may log standard data provided by your web browser upon visiting our website, including IP address, browser type, pages visited, time and duration of visit, and error details. When you interact with our services, we may automatically collect device-related data such as device type, operating system, and geo-location information.

Control Over Your Data

We deeply respect your authority over your data. You possess the option to delete your uploaded document files from our service at any time, thereby completely erasing them from our servers. Furthermore, to uphold the privacy of our free users, uploaded files are automatically removed from our servers after a brief period of use, ensuring no residual data remains.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
4. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
5. To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

Security of Your Information

We acknowledge the sensitivity of your personal information and employ stringent security protocols to safeguard it. While no Services can guarantee full-proof security, your data is stored on secure servers, with access restricted to authorized personnel bound by confidentiality agreements. Our security measures undergo regular review and updating to maintain their effectiveness.

Third-Party Services

Our Privacy Policy does not apply to services offered by other companies or individuals, including third-party services used in conjunction with QuillWord. We recommend that you review the privacy policies of any third-party services you may use.

Changes to the Privacy Policy

We reserve the right to update or amend this Privacy Policy at any time to reflect changes in our practices or services, or changes in the law. The updated version will be indicated by an updated 'Revised' date and the updated version will be effective as soon as it is accessible. We will notify you of any significant changes and encourage you to review this policy periodically to stay informed. Your continued use of QuillWord services after any changes to this Privacy Policy signifies your acceptance of our practices as set out in the revised policy.

Payments

We may use third-party services for payment processing (e.g. payment processors) such as Lemonsqueezy. We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Their Privacy Policy can be viewed at https://www.lemonsqueezy.com/privacy

Contact Us

If you have any questions about this Privacy Policy, You can contact us at support@quillword.com.